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Frequently Asked Questions, FAQ

Here are some answers to the most commonly asked questions we get regarding Black Label Corsets and Shapewear terms, conditions, policies, and merchandise.  We want to make sure you are armed with all the details and information you need to feel comfortable using our website.

How do I create an account?
To create an account with us, please select the tab “My Account” located at the top of our website. From here you can select “Create an Account”. Creating an account will speed up the process of placing new orders. It will also allow you to login and keep track of your existing or completed orders.

I am unable to log in to my account
Please check that the email you first used is the same you are attempting to login with. If you are unable to recall your password, please use the ‘forgotten password’ link on the login page, or contact Customer Service.

I have forgotten my password
Please use the link on the login page. An auto-generated password will be sent directly to your registered email address.

Will my account details be secure?
Yes, your store account details are kept secure. An auto-generated password for your account is sent to your registered email address. This is known only by yourself. For security reasons we do not store payment details, only address and order details.

There is a problem with my order, who do I contact?
If you have a problem with your order, please contact customer service. Their contact details are always available our website menu.

I cannot place an item in my cart
If the size drop down menu is not available we no longer have the item in stock. We apologize for the inconvenience but we have many other designs to choose from.

I have placed my order but my items are still in my cart
If you have placed your order and the items are still appearing in your cart, please check if you have received a confirmation email. This may have been filtered to your “Junk” email folder by your spam filters. If the funds have been deducted from your bank account and you do not have an order confirmation please contact customer service.

I haven’t received an email confirmation for my order
Please check your “Junk” email folder as your spam filters may have blocked the email. If you do not have the confirmation, please contact customer service with your name and email address and they will confirm if your order has been placed. Please also check if the funds have been deducted from your account. If this is the case, please let us know the transaction ID and we will do our best to locate your payment.

I have made a duplicate order, what can I do?
Please contact customer service as soon as you are aware of the issue.  We will do our best to cancel the duplicate order. However if the order is completed we will be unable to cancel it, but you can return the extra items under our standard Easy Return policy.

I have received an incorrect item in my order
We do our best to avoid making mistakes however errors can happen and we do apologize. Please contact customer service and they will be able to provide a solution.

How secure is your website?
Payment details are never stored on our website for security reasons; your card/bank details are sent securely to one of our payment providers for processing.

Which payment methods do you accept?
We accept payment by AMEX, Diners Club International, Discover Card,  JCB Credit Card, MasterCard, VISA and PayPal. We do not accept COD, checks, or money orders for payment.

Have more questions? Please contact us and we'll be happy discuss any other concerns.