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Returns and Exchanges


Blacklabelshapewear.com is where you can shop with confidence.  We love our products and think you will too. However, buying shapewear online means that the size may not be a perfect fit or the color may be different than what was expected. In the event you need to return or exchange something, here is what to do.

Return procedure

In order to take advantage of your rights under this returns policy, you must:

  • Contact us by email at customerservice@blacklabelshapewear.com or call us at 404-400-2392. We will provide a return authorization number and provide the correct “ship to” address.
  • Return the product within 15 days following the date of delivery
  • Ensure the returned product is unused, in its original packaging, with any labels still attached

Original shipping charges are not refundable. You will be responsible for the shipping charges to return the product to us. We cannot accept COD packages. If the item is determined to be defective, we will pay to ship a new garment.

Returns

You will receive a refund or exchange where:

  • You have requested a refund prior to returning the garment/s.
  • We receive the returned product within 15 days following the date of delivery of your order.
  • The returned product is unused, in its original packaging, with any labels still attached and otherwise in new and resellable condition.

Refunds

We will issue a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.